Terms of Service

Last updated November 15, 2026

These terms apply to every quote you accept from Pulse AVL ("we", "us"). If a signed quote or contract says something different, the quote or contract wins.

1.Quotes

A quote describes the scope, deliverables, price and payment schedule for your project. Quotes are valid for 14 days unless the quote says otherwise. Work outside the quoted scope is billed separately, and we will tell you the cost before doing it.

2.Accepting a quote

You accept a quote by signing it electronically on its quote page. Your electronic signature is as binding as a handwritten one. By signing, you confirm you have authority to approve the project for your organization.

3.Payment

• Deposit: most quotes require a deposit, shown on the quote, before work starts. We schedule your project once it is received.
• Balance: we send the balance as an invoice by email when the work is delivered. It is due within 15 days of the invoice date.
• Methods: you can pay online by card, Apple Pay, Google Pay or US bank account (ACH), as shown on the quote or invoice. Payments are processed by Stripe.
• Bank payments take a few business days to clear. Work tied to a payment starts once it clears.
• Late payment: if an invoice is more than 30 days overdue, we may pause work and withhold final files until it is paid.
• Prices are in US dollars. Any sales tax is shown on the quote or invoice.

4.Changes and cancellations

• You can request changes to scope at any time; we will quote them before starting.
• You can cancel by email. If you cancel before design work starts, we refund your deposit in full. After work starts, the deposit is non-refundable, and you pay for work completed beyond it.
• We may cancel if we cannot deliver the project. We then refund any payment for work not yet done.

5.Refunds

Approved refunds go back to the original payment method, usually within 5 to 10 business days. Payment processing fees are not refundable. If you have a problem with a charge, please contact us before disputing it with your bank, so we can fix it quickly.

6.Your information and files

You are responsible for the accuracy of the drawings, measurements, venue details and other information you give us. Our designs rely on it. You confirm that you have the right to share any files you send us.

7.Ownership of designs

Once you have paid in full, you may use our deliverables for the project named in the quote. Pulse AVL keeps ownership of its drawings, templates and methods, and may reuse general know-how on other projects. We may show non-confidential images of the work in our portfolio unless you ask us not to.

8.Professional responsibility

Pulse AVL provides AV design services. Installation, electrical and structural work, and compliance with building codes, are the responsibility of the licensed contractors and engineers who carry out the work. Equipment is covered by its manufacturer's warranty, not by us.

9.Limitation of liability

To the extent the law allows, our total liability for any claim about a project is limited to the amount you paid us for that project. We are not liable for indirect losses, such as lost profits or event cancellations.

10.Governing law

These terms are governed by the laws of the State of Ohio. Any dispute will be handled in the courts of Franklin County, Ohio, unless we agree on another way to resolve it.

11.Changes to these terms

We may update these terms. The version in effect when you accept a quote applies to that project.